FAQ
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FAQ & Info𓍯𓂃
Everything you need to know about orders, payments, shipping & more!
𓍯𓂃 ORDERS, CANCELLATIONS & PAYMENTS
Q: Where can I place an order?
A: Orders are accepted via 2pomnation.com, Shopee, Lazada, Tiktok Shop, Instagram, Telegram, and Email.
Q: What payment methods do you accept?
A: You can pay using Credit / Debit Card, PayNow, PayLah, ShopeePay, or PayPal.
Q: Can I cancel or amend my order?
A: Cancellations are only allowed if the product is out of stock, incorrectly listed, or cannot meet the delivery timeline. If you'd like to amend your order, please contact us within 24 hours—we'll try our best! However, we don’t allow cancellations due to change of mind.
Q: Can prices or product details change after I place my order?
A: Yes. We may update product info, correct errors, or change details —even after you've placed an order.
⭑.ᐟ Shipping Notice between Aug 2025 - Sep 2025 ⭑.ᐟ
Q: Can I still place orders during the break?
Yes! Our store remains open and you can place orders anytime. However, please note that shipping is paused from 3 August to 25 September 2025.
Q: When will my order be shipped?
All orders placed during this period will be processed and shipped after 25 September 2025. We appreciate your patience and understanding!
Q: Why is shipping paused?
We’re taking a short break to improve our service and will return refreshed to serve you better!
𓍯𓂃 SHIPPING & TRACKING
Q: How do I track my order?
A: We will provide a tracking number and update you once shipping commence. Or just drop us a DM—we’re happy to check it for you!
Q: I need an item urgently / I prefer a meetup—can you help?
A: Definitely! Send us a DM and we’ll do our best to arrange something for you.
Q: I selected Cash on Delivery (COD). How will I receive my item?
A: COD is available for meetup collections only. Payment will be made in person during the meetup. Please note that we do not offer COD for delivery/shipping.
Q: Where are meetups for COD?
A: From 25 Sep, meetups are available daily at Admiralty. Kindly drop us a message to arrange a time!
𓍯𓂃 PRE-ORDERS & SPLIT PAYMENTS
Q: Why do some pre-orders require split payment?
A: Pre-order timelines can range from 1 to 8 months, and prices vary by product. To support these long waits, we may need to use a split payment system.
Example:
Date of Order: 1 Feb 2023
Official Release: 1 June 2023
Final Product Price: $60
Payment 1: $20 (upon order)
Payment 2: $40 (when ready for local delivery, ~2–4 weeks after release)
Q: How do I know which pre-orders require split payments?
A: Look out for the [PRE ORDER] tag / ✈️ emote in our listings!
It’ll say something like:
“✈️ Shipping is estimated to begin from ...”
Q: What if I don’t pay the balance?
A: Once the product arrives, we’ll inform you to make your second payment. We'll hold your item for 3 months—after that, it becomes 2POMNATION’s property with no refunds.
Q: Will I still receive pre-order benefits?
A: Pre-order benefits are first come, first served based on payment time. If your order misses out on the deadline, we won’t be able to issue a refund for the late purchase. Or just drop us a DM—we’re happy to confirm it for you!
Example:
Deadline for order with POB: 2 Jan 23:59
Date of Purchase made: 3 Jan 00:00
There will be no POB provided.
𓍯𓂃 PRODUCTS & DEFECTS
Q: Can product prices change?
A: Yes, prices can be adjusted without prior notice.
Q: What if the product is damaged during delivery?
A: All products are factory sealed and protected with an outbox. No exchanges or refunds will be provided for damage in transit. We recommend purchasing a poster tube for extra protection, if applicable.
Q: Are minor flaws considered defects?
A: No. Slight discoloration, imprints, scratches, dents, or loose wrapping are common due to factory processes and are not considered defects.
𓍯𓂃 RETURNS, REPLACEMENTS & REFUNDS
Q: What if I receive the wrong or missing item?
A: Please take a video proof of your unboxing and contact us right away!
Q: Can I return an item?
A: Returns are accepted only for defective or incorrect items. Products must be unopened, unused, unworn, unwashed, and in original packaging. If these conditions aren’t met, we may deny the return.
Example:
Brand New Box of Sonny Angel. Buyer opens the box and removes the Sonny Baby from the Brand New Sealed Foil. There is a slight discolouration. This is due to manufacturing of the product. No return will be accepted.
Q: What if my parcel is lost or returned?
A: All parcels will be shipped out with a tracking number. We are not liable for parcels lost or damaged in transit. If your order bounces due to a wrong or unclaimed address, extra delivery charges will apply. Orders not claimed within 3 months become 2POMNATION’s property.
Q: Can I cancel my order?
A: Yes, you may request a cancellation. However, please note that a 5% cancellation fee will be applied to your total order amount.
Q: Why is there a 5% cancellation fee?
A: Payment providers charge non-refundable transaction fees for every order placed. The 5% cancellation fee helps cover this cost.
Q: How do I request a cancellation?
A: You can request a cancellation by dropping us an email.
𓍯𓂃 SUPPORT & CONTACT
Q: What should I do if I need more help?
A: Feel free to contact your 2 Pre Order Managers (2POM) anytime via Instagram, Twitter, Shopee Chat, or Email. We’re always here to help 😊
Email : nationpom@gmail.com
Instagram / Twitter : @2POMNATION
𓍯𓂃 QUICK GUIDE FOR 2POMNATION SHOPPERS
Telegram Channel :
Pre Orders - https://t.me/popomnation
Instock Flash Sales - https://t.me/pominstock
Korea Trip Help-To-Buys - https://t.me/pomnation
Tiktok : @thepininiseries / 2pomnation
Terms and Conditions
2POMNATION is committed to make your shopping experience simple and fun; Place your trust in us! These Terms & Conditions apply to 2POMNATION eCommerce platforms (the "Services") and form the terms and conditions on which we supply products and services to you. Please read through the T&Cs prior to using the Services. By using the Services, you are agreeing to the T&Cs, as may be updated by us from time to time. Any of the content may be out of date at any given time, and we are under no obligation to update the platforms. We reserve the right to refuse any and all current or future access to and/or use of the platforms without prior notice to you.
Business registration number 53462669J